A few years back, sellers used to receive direct orders from their customers from catalogs and so this Catalog Management System got introduced. But with time, as retail giants like Amazon and eBay emerged to be the major eCommerce store in the online world, there aroused the need for a streamlined system which is now called as Centralized order Management application or system.
Sellers started selling not only on a single channel but onto multiple marketplaces. Marketplaces included the international players like Amazon, eBay, National players like Etsy for the US, Lazada for Malaysia and flip kart for India and many local marketplaces as well. Some of the sellers also had their own online store as well as physical store.
As orders started pouring in from different channels, sellers were unable to track the stock, exact inventory details, and accounts just got more unmanageable. So, this Multichannel order management software was born to fulfill the order processing coming from different channels in a more streamlined way while simultaneously looking on all the other aspects like inventory, accounting, and shipping as well.
The OMS system is not just the order management application. It’s the best business management tool that helps to keep your vital data and run the processes in one unified system.
What does this Centralized Order management application do?
Let’s take a look on a normal product transaction between a seller and the buyer and how this multichannel order management software helps to keep a check on all processes and also know how it helps you control the entire system:
Whether it’s a brick and mortar store or an online store, the customer would go through many products just to see what you are offering and which products best fit their requirement. Even before an order is placed by a customer, your order management application software works on the backend by displaying the right inventory to your customer. It frequently updates the inventory numbers as any order comes in or you update the stock.
Some of the multichannel order management software also notifies the seller, if a customer has placed an item in the shopping cart. The seller can benefit from this by offering that particular customer some more discount so that the customer gets interested to buy the product instantly.
As your customer has placed an order, your inventory again starts working automatically by updating the accurate stock levels across every channel. Your multichannel order management software generates a unique tracking code for your customers, that gets linked with their order. The OMS application updates your projected sales with this order.
As the customer pays for the items, he/she has purchased, the multichannel order management software updates your accounting system that is a part of this software. The OMS also generate an automated invoice and even sends the invoice copy on the customer email ID. Payment information is also verified within this platform.
Obviously, the customer gets the option of doorstep delivery while shopping online. At this point, the centralized order management application software gives you the option to integrate with the best shipping companies of your choice. After you integrate with your preferred shipping company, the OMS would automatically send the customer delivery details to your preferred shipping outlet as soon as the order comes in. Also, it automatically generates packing slips that are attached to the packed courier. As the order is shipped, your customer receives the automated mail of the entire shipping details so that they can track their shipment easily.
A single customer transaction includes loads of procedures. When done manually will require huge manpower, that would extract huge money. The multichannel order management software is a single centralized software that manages a number of procedures only through few clicks. You save a lot of money and gain customer trust and satisfaction while your transactions are carried out in a streamlined way.
An order management application software includes all the necessary modules required to run the internal operations of a business. If you don’t have a unified multichannel order management software then your business would require to use separate tools for
With the centralized order management application software, you can expect smooth functioning of your business right from listing into various channels till shipping the orders. You can look at the minute details related to orders, inventory levels, and sales forecast at any point of your business and make the required decisions. When you have all the data from different channels, your vendors and all your customers on a single platform, it becomes easy for you to make business decisions and adjustments quickly. This instant handy data can help you to design effective marketing campaigns, restock your inventory in an informed way while looking at the customer requirement, and remove purchasing guesswork.
Every business has its own unique ways of working and needs, KartzHub’s best OMS application software very well adapts to your business needs. You can even customize the multichannel order management software depending upon your business needs.
The Centralized Order Management Application software can easily Integrate with other systems
Many businesses don’t want to switch to a centralized order management application software as they already have other systems and tools in places like email marketing software, ecommerce platforms, and accounting software. The sellers feel that the new OMS system won’t interact well with the existing application and hence they would have to invest in both the platforms. With KartzHub’s centralized multichannel order management software you can integrate with all your existing system. Thus, making your already existing system more automated and cost-effective.
If you are already selling on a marketplace, the order management system easily integrates with the marketplace and also gives you the opportunity to sell on multiple channels. Through KartzHub, you can make your selling endeavors more powerful and very much easier to manage.
There are many other tools that come with the KartzHub software that help to make your product or brand stand out among your competitors.
Do you want to know how your existing tools easily integrate with our order management application software? Then talk to our executive today or go for our free 14-day software trial.